Communicating with our school
At Ripley Central State School, we believe in open communication. There may be times when you need to communicate with us when things are going well, when you would like us to consider improvements or when you have a concern. We ask that all communication is in line with our Parent and Community Code of Conduct and we offer these three main channels of communication with our school.
Expressing gratitude
There may be times you wish to express gratitude or give thanks to our staff team or an individual staff member.
You may:
- Thank & talk directly with the person/people
- Write an email directly to the person or via admin@ripleycentralss.eq.edu.au
- Add a note to our Gratitude Jar (located in our administration)
- Express thanks on Facebook/Social Media posts
- ‘Thank you Thursday’ board - staff/students/families write messages on whiteboard in Bee Eater Breezeway before/after school.
Please note our staff are unable to accept gifts of cash, lotto tickets, scratchies or vouchers/gift cards.
Raising a concern
There may be times you need to raise a concern with us. Raising concerns with us helps us understand how you are feeling, how you would have liked something to have been handled or something that worries you. By raising a concern respectfully, you allow us to focus on your concern, and not on your conduct. We have a form you can complete at our office, or online. We will aim to provide a response within 48hours.
The form will ask you:
- What went wrong? OR What are you worried will go wrong?
- How do you wish it had gone? OR How would you like to see it go?
- What ideas or suggestions do you have for us to improve this?
It will also ask you to provide your name, date, child’s name and class.
You will also be asked to rate the level of urgency to this raised concern.
Providing feedback and feedforward
We welcome and invite your feedback when we have a school event (either planned or unplanned).
We have a form you can complete at our office, or online.
The form will ask you to detail:
- The following worked well.
- The following could be considered as needing improvement.
- Suggestions on how to improve the outcome.
This information helps us to learn and grow. It also provides important insight from our school community.
Contact with class teachers
We also invite regular communication with your child’s class teacher about your child, how they are progressing and any classroom matters. You can do this in person (best via appointment) or via email. Please allow up to 48 hours for our teachers to reply or respond to your questions or queries.
General Inquiries
For questions relating to the below specific school-based topics, please direct your questions to the appropriate email box for our staff attention.
Enrolments
| enrolments@ripleycentrlass.eq.edu.au |
SRS – Student Resource Scheme
| srs@ripleycentralss.eq.edu.au
|
Administration (general inquiries)
| admin@ripleycentralss.eq.edu.au
|
Volunteers
| volunteers@ripleycentralss.eq.edu.au
|
Matters for our Deputy Principals
| dp@ripleycentralss.eq.edu.au
|
Matters for our Principal
| principal@ripleycentralss.eq.edu.au
|
Parent and Community Code of Conduct
When communicating with our school, regardless of reason, we ask that you engage with us in line with our Parent and Community Code of Conduct. A copy of this is available on our school website.
Links to forms
Please click on the related links for digital copies of our ‘Raising a Concern’ or our ‘Providing Feedback & Feedforward’ templates. Alternatively, you can visit our school office for a hard copy.
We look forward to working with you now and into the future.